Refund & Returns

Returns, Warranty, Replacement & Refund Policy

This policy is established in accordance with Republic Act No. 7394 and applies to all products purchased through our website, showroom, or authorized sales channels.

  1. General Policy

All products are carefully inspected and documented prior to shipment. Customers are responsible for reviewing and inspecting all items immediately upon receipt.

Returns, replacements, or refunds may only be approved for products that are confirmed to have:

  • Manufacturing defects
  • Factory-related functional issues
  • Shipping damage
  • Incorrect items shipped by our company
  • Missing components verified upon delivery

Requests based on the following are not eligible:

  • Change of mind
  • Buyer’s remorse
  • Preference changes
  • Compatibility issues not caused by our company
  • Cosmetic preferences that do not affect function
  • Improper handling, misuse, or unauthorized modification

Products that pass inspection and are found to be operating within factory specifications will not qualify for replacement or refund.

Products that show evidence of:

  • Unauthorized gunsmithing
  • Improper installation
  • Abuse or negligence
  • Use of improper ammunition
  • Excessive wear from misuse
  • Modification beyond factory configuration

may automatically void eligibility for return, replacement, warranty, or refund.

  1. Return Request Period

Any concern regarding defective, damaged, incomplete, or incorrect items must be reported within seven (7) calendar days from the date of delivery.

Delivery dates will be validated using official courier tracking records.

Requests submitted beyond the allowable reporting period may no longer be accommodated.

  1. Reporting a Defective or Incorrect Item

If you receive a defective, damaged, or incorrect product, please do the following immediately:

  1. Keep the item in its original condition.
  2. Do not discard the original packaging, manuals, tags, or included accessories.
  3. Contact our customer support team through email, SMS, Viber, Whatapp, call, or Facebook Messenger and provide:
    • Order number
    • Delivery receipt or proof of purchase
    • Clear photos and/or videos of the issue
    • Serial number (if applicable)
    • Brief description of the concern

Our team will review the submission within approximately 3–5 business days.

Additional inspection or testing may be required for firearms, optics, electronic accessories, or serialized components.

  1. Replacement & Repair Policy

Whenever applicable, repair or replacement will be prioritized over refunds.

If the product is confirmed defective and replacement stock is available, a replacement unit may be issued after inspection and approval.

For certain products, manufacturer warranty procedures may apply and processing timelines may vary depending on supplier or distributor evaluation.

  1. Refund Policy

Refunds are considered only when:

  • The product is confirmed defective after inspection;
  • Repair is not feasible;
  • No replacement stock is available; and
  • Applicable regulatory or transfer restrictions allow cancellation of the transaction.

Approved refunds will be processed through the original payment channel whenever possible.

Banking or payment processing timelines may vary depending on the financial institution involved.

  1. Inspection & Evaluation

All returned products are subject to inspection by our Quality Assurance team or authorized technical personnel.

Evaluation timelines may vary depending on the product category and nature of the concern.

Our company reserves the right to deny claims where:

  • No defect is found;
  • Damage resulted from misuse or improper handling; or
  • The product was altered after delivery.
  1. Return Shipping & Transport

Return shipping or transport costs will only be covered by our company if:

  • The item has a verified factory defect; or
  • An incorrect item was shipped.

Improperly shipped items may be refused.

  1. Limitation of Liability

Our company shall not be liable for:

  • Improper or unlawful use of products purchased
  • Damage caused by unauthorized modification or installation
  • Injury, loss, or damage resulting from negligent handling
  • Indirect, incidental, or consequential damages arising from product misuse
  1. Contact Information

For warranty, returns, or product concerns, customers may contact our support team through the contact details provided on our official website or social media pages.